Customers and Providers can permanently delete their account at any time — in the 11END app, or on this page without signing in.
Request deletion without signing in
Enter the email registered on your 11END account. We email a code to prove you own it.
In the app
- Sign in and open Account (Customers) or Profile (Providers).
- Tap Delete my account, type DELETE and confirm.
Active jobs must be finished or cancelled first. Providers must withdraw earnings or clear money owed first. Deletion happens straight away once confirmed, and a confirmation email is sent to your registered email.
No email on your account?
Delete in the app, or message +234 916 607 7650 on WhatsApp from your registered phone, or email contact@11end.com. We confirm your identity first, then complete the request as quickly as we reasonably can and within any period the law requires.
What is deleted
- Your sign-in, name, phone number, email, saved and live location, and device alert registrations — removed immediately.
- Providers: your profile is taken offline and can no longer receive jobs.
What is kept, and for how long
- Records of past bookings, payments, receipts, wallet ledgers and commissions, with your name and contact details removed — kept for as long as applicable tax, company and financial laws require (generally at least six years), then deleted.
- Fraud-prevention, dispute and audit records — kept only while a dispute, investigation or legal claim may still arise, or as the law requires.
- Any wallet balance you chose to give up is not refunded once the account is deleted.